Store Policies

PLEASE READ BEFORE PLACING YOUR ORDER

No refunds or will be permitted at this time for the  safety of our employees and customers. ALL SALES  ARE FINAL. We apologize for the inconvenience. 

***Due to the global pandemic, our shipping times may  vary due to our couriers.*** 

Orders are not processed on Sundays, Mondays or  holidays. 

Standard Shipping: Please allow up to 3-4 business  days to process your order BEFORE shipping. When a  customer places an order, they will be provided with  an estimated date of delivery, based on the availability of the selected items and the shipping  address. 

For some orders, we will require identification to  provide that the order was in fact made by the  card/account owner. We will reach out for you to  send in your government issued ID to fulfill your  order. If your information is not verified within 48  hours we will refund you minus 3% cancellation fee. 

Shipping Methods: 

Standard Shipping [5 to 15 business days] - Signature  confirmation is NOT included but all shipping costs 

INCLUDE package insurance covering the full price of  the order. 

You can also do a Pick-Up order within 7-12 business  days. This may be sooner based off of inventory  stock. 

The Krowned Collection is not responsible for late  shipments due to holidays, natural disasters, weather  delays, or any courier delays. 

The Krowned Collection is not responsible for any  damaged, lost or stolen packages. Please contact the  courier to submit a claim due their negligence and  failure to meet your expectation. The Krowned  Collection IS SOLELY RESPONSIBLE FOR PROCESSING  AND FULFILLMENT OF YOUR ORDER. 

We do not ship to P.O. Boxes: If your order is  submitted with a P.O. Box in the Shipping section,  your order will automatically be canceled. 

We are not responsible for deliveries to the wrong  address. It is the responsibility of the customer to  ensure she or he enters their billing & shipping  addresses correctly. We cannot guarantee address  changes due to strict shipping security guidelines.  Please be advised that any incorrect billing and/or  shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL  ADDRESS AND PHONE NUMBER FOR ALL ORDERS  PLACED. Please double-check the address you are  entering, as we will NOT be held responsible for  packages that are sent to the wrong address that the  customer has entered. 

If your order is already processing or has already  shipped, we cannot change the address on the order.  During this time, the only thing we can do is wait to  see if the package is returned. If the package is  returned, we will contact the customer and reship the  order. The customer is responsible for all reshipping  costs & handling fees.